Shipping PolicyBack to Homepage

 
You must be 21 years of age or older to purchase wine from this website.
Wines of any size may be purchased for in-store pickup. Only .375ml, .500ml, .750ml, and in some cases (depending on bottle shape), 1.0 liter size bottles of wines can be shipped.

Click here for a general guide to our shipping prices.

 
General policies

Items represented on this site constitute only an offer to sell. Even after you have placed an order online, the sale is not complete until an employee of Prestige Wines has accepted and processed the order.

All orders, including orders designated for in-store pickup, must be paid in advance. No order will be considered complete until payment has been submitted. We accept Visa, MasterCard, Discover and American Express. All credit card data is transmitted securely.

If, for any reason you do not wish to place an order online, you may also order by fax provided you have a legal form of ID.

All items shown on this website are believed to be in stock; however, because real-time data is not available, it is possible that a given item may be sold in our store during the time between data updates. For items marked as "limited quantity," your order may be delayed while we double check our stock and, if necessary, check with our distributors to locate additional inventory. In instances of older vintages and other rare bottlings, we will do our best to fill your order but cannot be held responsible if an item is unobtainable at that time. Most 1.5 liter bottles and larger are not available for shipping---please inquire.

It takes approximately two to three business days to pull, assemble and process a typical order, including in-store pickups. If your order is time sensitive, please include a note in the comments field on the order confirmation page, or call us. All orders are confirmed by e-mail after they are submitted.

A restocking or cancellation fee of 10% will apply to any cancelled order that has been processed.

 

Return Policy
In accordance with New York State law, no alcoholic beverage purchased in our store can be returned or exchanged unless the product is defective.
-Under NYS law, we cannot re-sell any alcoholic beverages that have been returned by customers
-Under NYS law, we cannot grant an exchange or credit for non-defective merchandise.
-Under NYS law, we cannot, under any circumstances, take back any unopened or otherwise non-defective merchandise.
For more information regarding NYS Beverage Alcohol law contact:
          New York State Liquor Authority
          716-847-3035
 
Rare Wine Policy
All rare wines sold at Prestige Wine & Spirits have been acquired through licensed distributors or wholesalers at the time of initial release or by means of auction transfer from the inventory of another Premier Group member store. No wine sold by Premier Group member stores has been sourced through private collections or under any circumstances where we have not been the sole owner of the wine. Every bottle has been carefully inspected by our experts and is properly stored in our temperature and humidity-controlled reserve room from the moment the wine is added to our retail inventory. However, buyers of older and more fragile wines must make proper allowances for natural variations of ullage and general condition. Wines less than 10 years of age can be assumed to be in generally excellent condition unless otherwise indicated.  Corked or otherwise defective bottles must be returned within 6 months of purchase with at least 75% of the wine remaining. Wine purchased after six months may not be returned. Furthermore, as is customary in the retail wine industry, any bottle in excess of 10 years old cannot be returned for any reason and the purchaser assumes all risk.


Age verification

All customers are required to prove that they are at least 21 years old at the time they place their first order. Normally, this is done through an online verification service as part of the checkout procedure. In the event we are unable to verify your age (for example, if you have a Canadian or other non-US address), you may submit proof of age via e-mail or fax. Please call us for instructions on how to submit your proof.

All wines that are shipped on your behalf must be received and signed for by an adult of legal drinking age. We recommend you have your order shipped to your business address unless you are sure an adult of legal drinking age will be at your home to receive the shipment.


Security and privacy

Prestige Wine & Spirits has the highest respect for our customers and is firmly committed to your privacy. We do not sell any of the information provided by you during registration to any other institutions.

By registering to purchase on this website, you are automatically added to our mailing list for both e-mails and catalogs. If you wish to opt-out of our e-mail list, you may use the unsubscribe link included in every e-mail. To opt-out of either electronic or postal mailings, please contact the store by phone, mail or e-mail.

All credit card information is sent to a secure server, using encrypted data that cannot be received or deciphered by other merchants. If you are not comfortable with releasing your credit card information via our website, you may place your order by phone or fax.

 

Shipping charges

All shipping costs are estimated. Actual costs will be confirmed with you when your order is placed. Shipping insurance is included in your price. If something is lost or broken, please inform us within two days and a call tag will be issued to pick up your original shipment at a chosen location; a new shipment will be sent once the merchandise has been returned.

 

Shipping Disclaimer

Many states restrict or prohibit the shipment of wine.  By arranging for transportation of the wine, we are providing a service to and acting on behalf of the purchaser. We make no representation to the legal rights of anyone to ship or import any wines into any state.  By placing an order with Prestige Wines Corporation, the buyer acknowledges sole responsibility for the shipment of wine and other goods purchased and for determining the legality and the tax/duty consequences of having the wine shipped to him or her. We do apologize for the inconvenience if your state laws prevent us from servicing your area (see the list of states we cannot ship to below). If we are unable to arrange shipment to you, you might wish to provide us with an alternate shipping address in a nearby state to enable you to make an online purchase.

At this time, we are unable to ship to customers in these states: Alabama, Arkansas, Delaware, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Maine, Mississippi, Montana, New Hampshire, New Jersey, North Dakota, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Vermont, West Virginia.

 

Weather-related shipping advisory

Please be advised we do not ship if the temperature is 80 and above or 20 and below. Go to www.weather.com to determine if your area is safe to ship. Please advise us if you would like us to hold your shipment in our temperature controlled warehouse until it is safe to ship.

Weather Damage

Once wines leave our facility we can no longer protect them from weather-related damage. Premier Wines & Spirits is not responsible for any wines that are damaged by excessive heat or cold during the shipping process.

 

UPS Shipping

Prestige Wines has three different package sizes for shipping your wine securely. Your order will be split into the appropriate number of packages based on the total number of bottles in your order. The total cost of shipping will depend on the number of packages required by your order. As an example, an order of 15 bottles to New York would be $22 (12 bottles) + $10 (3 bottles) for a total of $32


State 1 to 3 4 to 6 12 Bottles
Alaska  $75 $100 $125
Arizona  $15 $20 $36
California  $15 $20 $36
Colorado  $13 $17 $28
Connecticut  $10 $15 $22
Florida  $12 $16 $25
Hawaii  $75 $100 $125
Idaho  $15 $20 $36
Illinois  $11 $16 $24
Iowa  $12 $16 $25
Louisiana  $13 $17 $28
Michigan  $11 $16 $24
Minnesota  $12 $16 $25
Missouri  $12 $16 $25
Nebraska  $12 $16 $25
Nevada  $15 $20 $36
New Mexico  $14 $18 $32
New York /NYC $10 $15 $22
North Carolina $11 $16 $24
Ohio  $10 $15 $22
Oregon  $15 $20 $36
South Carolina $12 $16 $25
Virginia $12 $16 $24
Washington  $14 $18 $32
Washington DC $11 $16 $24
Wisconsin  $11 $16 $24
Wyoming  $13 $17 $28

If your shipment is returned to Prestige, an additional shipping charge may be applicable to re-ship your order.


Local Pickup

There is no charge for local pickup at our store. Please allow 24 hours and a confirmation for us to prepare your order. 

You must be 21 or older to purchase from this website.

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